At RapidBuyBD, we strive to provide a smooth and satisfactory shopping experience. However, if you encounter an issue with your purchase, our Refund and Returns Policy ensures a fair resolution. Please read the following terms carefully.
1. Returns
You can request a return within 7 days from the delivery date for most items, provided the conditions below are met:
The product must be unused, unaltered, and in its original packaging.
All original items, such as the receipt, tags, warranty cards, and accessories, must be included with the product.
Eligible Reasons for Return
Returns are accepted under the following circumstances:
The product was damaged during delivery.
The product is defective or does not work as described.
You received the wrong product or a product with incorrect variations (e.g., size, color).
The product is incomplete (missing parts or accessories).
Non-Returnable Items
Certain items are not eligible for return, including:
Intimate or hygiene-related products (e.g., innerwear, cosmetics).
Perishable goods (e.g., food, flowers).
Gift cards, digital items, or downloadable software.
Products explicitly labeled as “Non-returnable” on the product page.
2. Refund Policy
Refunds will be processed after we verify and approve the returned product.
Refund Options
You can choose to receive your refund in one of the following ways:
RapidBuyBD Wallet Balance: Credited to your account for future purchases.
Bank Transfer: For payments made via bank cards.
Mobile Financial Services: For payments made via bKash, Nagad, or Rocket.
Refund Processing Time
Refunds typically take 7-14 business days to process, depending on your selected refund method.
3. Exchange Policy
If your item was damaged, defective, or incorrect, we can replace it with the correct product, subject to availability.
4. Return Process
Initiate Return Request
Visit RapidBuyBD.com, go to your account under “My Orders,” and select the order for which you wish to request a return.
Pack the Product
Safely repack the item, including all its original contents, and attach the provided return label.
Return the Product
Drop off the package at a RapidBuyBD return hub or request a pickup (if available in your area).
Verification and Resolution
Once we inspect and verify the product, we will proceed with your refund or replacement.
5. Shipping Costs
If the issue is due to RapidBuyBD’s fault (damaged, defective, or incorrect product), the return shipping cost will be free.
If you return the item for reasons such as a change of mind, you may need to cover the return shipping cost.
Contact Us
For further assistance, please reach out to us:
Email: helpcenter@rapidbuybd.com
Website Live Chat: Visit RapidBuyBD.com and connect with our support team.