Frequently Asked Questions
Order and Delivery
How can I track my order?
Once your order is shipped, we will send you a tracking number via email/SMS. You can use the tracking number on our Track Order page to see the delivery status
How long will it take to receive my order?
Orders are typically delivered within 3-7 business days for most locations in Bangladesh. Delivery times may vary depending on your location and product availability.
Can I change my delivery address after placing an order?
Yes, you can request an address change before the order is shipped. Contact our support team at helpcenter@rapidbuybd.com immediately to update your details.
What happens if I am not home during delivery?
Our delivery partner will attempt to deliver your order again. If the issue persists, please contact our support team to reschedule the delivery.
Returns and Refunds
How do I request a return?
To initiate a return, go to your account on RapidBuyBD.com, navigate to “My Orders,” and click “Request Return” for the desired product.
When will I receive my refund?
Refunds are typically processed within 7-14 business days after the returned product is verified.
Can I exchange an item instead of returning it?
Yes, if the product you received is damaged, defective, or incorrect, we offer an exchange based on availability.
Payments
What payment methods are accepted on RapidBuyBD?
We accept payments via:
bKash, Nagad, and Rocket,
Debit/Credit Cards (Visa, Mastercard),
Cash on Delivery
Is it safe to make online payments on RapidBuyBD?
Yes, we use secure encryption technology to ensure all online transactions are safe and protected.
Can I pay in installments?
Currently, we do not offer installment plans. However, keep an eye on our updates for future payment options.
Product Information
How do I choose the correct size for a product?
Each product page includes a size chart for your reference. If you need assistance, feel free to contact us.
Are the products on RapidBuyBD authentic?
Yes, we ensure that all products are sourced directly from authorized suppliers and brands.
Can I pre-order items that are out of stock?
Yes, for selected products, we allow pre-orders. Check the product page for availability.
Account and Support
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkouts.
How do I reset my password?
Click on “Forgot Password” on the login page, and follow the instructions sent to your registered email.
How can I contact customer support?
You can reach us via:
Email: helpcenter@rapidbuybd.com
Live Chat: Available on RapidBuyBD.com
Email: helpcenter@rapidbuybd.com
Live Chat: Available on RapidBuyBD.com
Shipping and Charges
What are the shipping charges?
Shipping is free for orders above BDT 1,500. For orders below this amount, a nominal shipping fee of BDT 70-120 applies, depending on your location.
Do you deliver outside of Bangladesh?
Currently, we only deliver within Bangladesh.